Success Stories
What Our Customers Are Saying About Integrated Service Solutions:
“The technicians who come here do an excellent job. We are very happy as a customer.”
“Overall service is great. You always try to do whatever it takes to meet our needs. Communication, scheduling and consistent technicians are a key to this relationship.”
“We appreciate your flexibility and level of service and commitment.”
“I would like to say how impressed I am with how quick and prompt your company is in returning emails and sending standard paperwork.”
“Our company as well as I am very pleased with all facets of the services you provide. You definitely have a quality team.”
“We are pleased to see that your company has reached registration to ISO 17025:2005 as it provides the assurance of the commitment of your organization for meeting higher standards.”
“The technician you sent out to do our calibration service was excellent. He was very professional, hard working and a pleasure to work with. I also found the entire staff of Integrated Service Solutions a pleasure work with. You folks are very responsive and probably one of the best vendors we have worked with.”
“I am very happy with the service I get from your company—including your delivery driver. You guys always take the best care of me.”
“It was very refreshing to have a technician who actually took the time and paid attention to the details as he did. He did a first class job and presented himself as a true professional. I'm delighted that our first experience with your company was such a positive one.”
“Over the past year and a half, I have seen your team perform at a very high level and also seen you provide an excellent service at an acceptable price. ”
“Your company is great. We do appreciate the turn around. "
“I have been very happy with the level of service I have been receiving from Integrated Service Solutions. As far as I am concerned I will always turn to you first for my calibration needs.”
“Thank you! Please give my regards to your Met Lab folks. Good job with the cert."
“We would like to thank you for the excellent service.”
“I am very pleased with the service we received and feel that the staff was extremely knowledgeable. I have had my pipettors calibrated by other groups before and none have done as good a job as Integrated Service Solutions did.”
“I had a good experience working with your team last week. The report format is great, it’s easy to follow and understand.”
“In my opinion you folks have been exceptional over the past year. The service technicians and support staff have always been professional and able to respond in a timely fashion to address our concerns and or needs even when we’ve have had to call upon them for emergency situations.”
“We have several special requirements that are always met to our satisfaction. You always have time to answer queries from our lab staff.”
“Thanks again for the prompt quotation. I am in the process of cleaning up after a predecessor who has since left the company and I really appreciate you getting back to me.”
“I was very impressed with your facilities, your personnel and equipment. Thank for taking the time with us today. Our former CEO liked to use the word panache when describing people and facilities that he thought had real style. Had he been along today I'm sure it would have come up on the trip home.”
“I want to express our satisfaction with the service of the entire ISS team. Beginning with your timely reminder that we were due for reevaluation, the process flowed smoothly and quickly. The evaluations and reports were generated in a very timely fashion and we are now using equipment that is assured to protect the user. As usual, our staff is encouraged by the opportunity to watch this effort.”
“Your staff has been wonderful in assisting me with calibration services for my equipment. Your customer service administrators are always professional, courteous and quick with their responses. I also appreciated the short lead time required to have my equipment calibrated. Both instances this year were completed within a weeks time of scheduling. I will be using your services this coming year. Thank you for the outstanding support!”
“Your technicians were very knowledgeable about the equipment and explaining the problems to us.”
“Quick turn around I received the air sampler today already!”
“The service you provided was excellent.”
"We were extremely satisfied with the PM and OQ/PQ services that your technician performed during a recent service call. He was knowledgeable, efficient and professional, and I was particularly impressed by his "exit interview" upon completion of the work. He went through all of the PM and OQ/PQ documentation and highlighted test data that met acceptance criteria but may be indicative of a future problem. The technician was very thorough—he covered the test protocols and sections that must be reviewed and approved by QA."
"We are always serviced by the same technician and he has always done outstanding work. He knows the history of our bioreactor and is great at troubleshooting..."
"I just want to emphasize how pleasant your technicians are to work with. They are fun and charming; and never complain about those occasions when they have to stay late. They work hard to make sure the job gets done—and done well... The few times we have follow-up questions, they have been quick to respond."
Read some recent Case Stories of how we helped our customers achieve success!
